General

Logans Pianos offers Australia wide shipping on all products on our website and our Burwood store. The vast majority of our orders are eligible for free, or $8.95 flat rate shipping. For more details, see below.

We will always do our best to make your order as fast and easy as possible. In most cases, we will process and ship your order next business day.

For a variety of reasons, sometimes this is not possible. In these cases, we will always notify you by email or phone of the expected lead time the following business day.

International shipping is available for many of the products on our website using courier shipping. See below for details.

Tracking Your Order

You will always be notified by email or phone once your order has been shipped, and will be able to track it using the provided shipping information here.

Returns

If you are looking for our returns policy, please click here

Delivery Options

Logans are pleased to offer a variety of delivery options to our customers so you can choose the shipping method that best suits your needs.

In most cases, you will receive your order in 2-5 business days from the time of your order, but we ask that you allow up to 14 days for delivery, to account for unexpected delays.

Free & Flat Rate Shipping

Most orders over $199 qualify for free shipping.

orders under $199 are eligible for $8.95 flat rate shipping To NSW, VIC and ACT, or $15 flat rate shipping to all other Australian states.

Small products such as books, strings and small accessories may be sent with Australia post, and may not include a tracking number. If tracking is important to you, please choose courier shipping to ensure you will be able to track your order.

We have send tens of thousands of books and accessories in this manner, and very rarely have issues. If your product arrives damaged, or has not arrived within 14 days, please contact us as soon as possible, and we will replace it free of charge.

Acoustic Pianos, Digital Pianos with a shipping weight of over 80kg, and other products that require specialist delivery services or installation are not eligible for free or flat rate shipping.

Orders to Western Australia do not qualify for free shipping.

In Store Pickup

Most products can be picked up from our Burwood store. If you choose this option at checkout, please wait for us to confirm your products are ready for pickup before pick it up.

We are able to arrange curbside pickup/click and collect on customer request.

Courier Shipping

Logans are pleased to offer shipping by the following couriers:

• Australia Post
• Startrack
• Couriers Please
• TNT
• UPS
• Clipper Parcels (Sydney Only)

In most cases, the fastest, cheapest and best options to your location will appear at checkout, allowing you to choose the courier and rate that best suits your needs. Sometimes, rural and remote and international areas will not calculate shipping. This doesn't mean we can't ship to you,