Musos Corner Newcastle - The Peoples Music Store - The Home of Tone!

FAQ

Postage

How do i know if my item ships Free?
It will have the FREE FREIGHT LOGO next to it. If you don't see a free freight logo there will be a small postage charge involved. If you think the price displayed is just too much, give us a call and we will try and find a cheaper solution to get the gear you want into your hands.

Free Postage Details
Items such as certain pedals and stomp boxes, accessories and effects may have free postage. This will go via Australia Post only. Courier/Insurance/Registered Post would be extra. Please contact us.

Australia Post
Items sent by Australia post unfortunately can not be insured, if you would like freight insurance against loss or damage please select courier.

Express Post
We can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 2:00pm daily so if you need an item asap, make sure it is ordered by 1pm (please call 02 4929 2829) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for items under 5KG only!

How can i track my order?
Check your email and you will have been sent a tracking number, input the number into either Fastway Couriers, Startrack or Australia Post's Track & Trace engine.

Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Australia at this point in time.

How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
If you think there may be an error, or want to clarify the price, you are welcome to contact us

Do you offer freight insurance?
We certainly do, and highly recommend it. Insurance is optional to the order and is 3% of the order value.
This is only applicable to Courier, we cannot insure Australia Post items.

But i clicked on insure and selected australia post…
Unfortunately we cant insure Australia Post, the best we can do is register it for you.. if you would like it insured please select courier, or give us a call.
If the total price of Aus Post + Insurance is close enough to the courier price we may be kind enough to have it couriered for you instead.

Can i pick my goods up in store?
Of course you can, we would love to see you! Unlike some stores, we do not charge for you to pick up in store. We are open 7 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made.

What if i am not home for the delivery?
Unfortunately neither Aus Post nor any courier will call you prior to delivery no matter what the circumstances (Trust us, we ask them alot), they will leave a card in your mail box so you can pick-up from the local depot or Post office (Aus Post only) or arrange re-delivery.
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.

Can i ask for the courier to leave the goods at my door?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Musos Corner & The freight company will not be held accountable.
If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.

What if it appears my box of rock has been freight damaged?
Please check all items before signing for them, to sign for them means "Signed for in good working order" and subsequently is out of the couriers hands, and insurance. If this was not possible, there can be a 24 Hour window to try and claim insurance, please contact us & the courier immediately. This only applies to orders that have paid for Insurance & are sent via courier.

Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.

Can the courier deliver to my PO BOX?
No, they can not. Only Australia Post can.

Can i have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night thursday or on weekends.

I've been emailed a tracking number, how do i track it?
The number should look like Fastway FA0000001 or Startrack YTP0000 or Aus Post 111111, Simply go to the website of the company it was sent with (Fastway, Startrack Express, Australia Post) and trace it there.


Payments

Do you guys Lay-by?
We certainly do in store, for an online lay-by each one is selected upon its own merrits with a 50% Deposit if approved. For in store Lay-bys: 20% Deposit, followed by weekly or fortnightly payments for 8 weeks. If cancelled, a 20% of RRP Fee will incurr.

Money has not come out of my card yet, what is happening?
Once an order has been placed, our warehouse team rushes out to get your items ready, somtimes this can take a day or two, we only charge your card when the order is ready to leave that day. However, sometimes card information can be inputted incorrectly, we will call/email you if your payment is being declined. If an order is put through on friday night, saturday or sunday, this order will be processed on monday.

I have lost my tax invoice, can you print me another one?
We can do even better! Just log in to your account, and you can view and download your tax invoice whenever you like, or of course we can email you a copy.

 

Pricing

Pricing Policy
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). All transactions are processed in AUD.

In this industry our suppliers can often change their prices quickly and without notice. Sometimes the website or the store will not accurately represent these price changes and sometimes there may be genuine pricing errors due to either technical or human error. In these instances we are not bound by the information offered in error and may not be able to honor the incorrect price, but we will explain the error to you and do everything we can to pass on the best possible deal.

Do you price match?
Yes we do! We will do our very best to match & beat any genuine Australian quote!

Just email us a link to the cheaper product and we will match or beat it for you (Prices valid for 48 hours) The Musos Corner Price Match option only applies when comparing identical products in the same condition, where payment is made in full by cash, eftpos or credit card. It is subject to verification and does not apply to ebay, american or overseas sites (come on guys), global sounds, bulk buy discounts or site licence prices apply or to prices of other sellers that are available for less than one week. Price Match does not apply if original price retailers are out of stock or if Musos Corner is out of stock of the product in question.


Products

Is everything on your website in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible.

Do all the guitars come set up & with strings?
They sure do! All the guitars are set up at the factory & often once in the country as well! Every guitar we sell is ready to play (after a quick tune of course)

I want a certain product but i don't see it on your site, Why don't you have it!!!?
We have a HUGE store here in newcastle (which we would love to see you in) and not every product we stock is online & vice versa, but if you don't see what you are after, give us a call or email and we will chase it down for you!