Privacy policy

2.2 Information collected automatically 

When you visit our website, we may automatically collect: 

2.3 Sensitive information 

We do not intentionally collect sensitive information (such as health, racial or ethnic origin, or financial hardship information) in the ordinary course of our business. If you provide such information incidentally (for example, in a support message), we will handle it in accordance with the stricter requirements of APP 3 and will not use it for any purpose beyond resolving your enquiry. 

3. How We Collect Personal Information 

We collect personal information in the following ways: 

Where it is lawful and practicable to do so, you may interact with us anonymously or by using a pseudonym (for example, when browsing our website without registering). However, to complete a purchase or access account features, we require certain personal information. 

4. Why We Collect and Use Your Personal Information 

We collect and use personal information for the following purposes: 

We will only use your personal information for the purpose for which it was collected, or a directly related purpose. If we wish to use your information for a new or unrelated purpose, we will seek your consent or notify you in advance. 

5. Disclosure of Your Personal Information 

5.1 Service providers 

We may disclose your personal information to third-party service providers who assist us in running our business, including: 

We take reasonable contractual steps to ensure these providers are bound by confidentiality and privacy obligations consistent with the Privacy Act and the APPs. 

5.2 Overseas disclosure 

Some of our service providers are based or store data outside Australia, including in the United States and potentially other countries. When we disclose personal information to overseas recipients, we take reasonable steps to ensure the recipient does not breach the APPs. These steps may include entering into contractual arrangements that require the overseas recipient to handle your information in a manner consistent with Australian privacy law. 

By using our website and services, you acknowledge that we may transfer your personal information to overseas recipients as described above. 

5.3 Other disclosures 

We may also disclose personal information: 

We do not sell your personal information to third parties. 

6. Marketing Communications 

With your consent, or as otherwise permitted under the Spam Act 2003 (Cth) and Privacy Act, we may send you commercial electronic messages (email and SMS) about promotions, new products, and other updates. 

You can opt out of marketing communications at any time by: 

Please allow up to 5 business days for opt-out requests to take effect. Even if you unsubscribe from marketing, we will continue to send you transactional and service-related messages that are necessary to fulfil your orders. 

7. Cookies, Advertising, and Remarketing 

7.1 Cookies 

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device. We use cookies to: 

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. 

7.2 Abandoned cart reminders 

If you add items to your cart and leave without purchasing, we may use the information collected (including your cart contents) to send you a reminder by email and/or SMS. Your opt-in to SMS or email marketing campaigns will not be shared with any third party for unrelated purposes. We may share your personal data, including your SMS opt-in status, with platform providers who assist in delivering these messages. 

7.3 Google Ads and remarketing 

We use Google Ads and related remarketing features. This allows us to show Musos Corner advertisements to people who have previously visited our website, across the internet. Google and other third-party vendors use cookies and device identifiers to serve advertisements based on your prior visits. 

In using these services, we do not use or associate personally identifiable information with remarketing lists, cookies, or other anonymous identifiers. We comply with Google's advertising policies and do not create ad content based on sensitive personal information. 

You can opt out of interest-based advertising at any time by visiting: 

If you have concerns about our advertising practices, you may also contact us at salesteam@musoscorner.com.au. 

8. Data Quality and Security 

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. We encourage you to contact us if any of your details change. 

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include: 

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you become aware of any security issue or breach, please contact us immediately at privacy@musoscorner.com.au. 

We will retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely. 

9. Accessing and Correcting Your Personal Information 

Under the Privacy Act (APP 12 and APP 13), you have the right to: 

To make an access or correction request, please contact our Privacy Officer at privacy@musoscorner.com.au. We will respond to your request within a reasonable time (ordinarily within 30 days). We may ask you to verify your identity before granting access. 

We will not charge a fee for making an access request, but may charge a reasonable fee for the cost of providing access (for example, photocopying and postage) where appropriate. We will notify you of any charges before fulfilling your request. 

In limited circumstances, we may refuse access or correction where permitted by the Privacy Act, and will provide you with written reasons for any refusal. 

10. Privacy Complaints 

If you believe we have breached the Privacy Act or the APPs, or have otherwise mishandled your personal information, we encourage you to contact us first so we can attempt to resolve the matter. 

To make a privacy complaint, please contact our Privacy Officer: 

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days. If we require additional time to investigate, we will keep you informed. 

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): 

11. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the 'Last updated' date at the top of this policy and, where the changes significantly affect how we use your personal information, we will take reasonable steps to notify you (for example, by placing a prominent notice on our website or sending you an email). 

We encourage you to review this policy periodically. Your continued use of our website and services after any changes take effect constitutes your acceptance of the updated policy. 

12. Contact Us 

For any privacy-related questions, requests, or concerns, please contact: 

Privacy Officer — Musos Corner Pty Ltd 

Email: privacy@musoscorner.com.au