Musos Corner COVID19 Updates
We are constantly monitoring the situation and are still open for business.
Update 4th Jan 2021: All customers entering our store will need to sign in via Service NSW App / paper sign in
Update 17th Dec 2020: Australian freight carrier TNT Have increased residential surcharges on drumkits and items over 100kg to $175, and $55 for items over 30kg due to extreme congestion on the delivery network. We are recommending to have items shipped to business addresses where possible
Update 25th Nov 2020: Due to an international shipping container shortage as well as industrial action in Australian docks, many containers are not getting here in 2020. Out of stock items will land back into stock in the new year 2021. Our local freight providers such as Australia Post, TNT, Aramex/Fastway are all under an immense work load and are seeing delays in local deliveries due to high capacity as well as an increase due to the Christmas influx. Please allow an extra few days for delivery
Update 2nd August 2020: Melbourne has been locked down. A large number of our suppliers, warehouses and distribution centres are located in Melbourne. We are working through this as best we can. We are expecting some disruptions from this. Please be patient with our staff and couriers as this is completely out of everyones hands.
Update 31st July 2020: Import shipping is becomming delayed due to congestion and lack of shipping space. We have been advised and there are new rounds of supplier and manufacturer price increases which are expected to hit us in August.
Update 10th June 2020: Most Australian deliverys are back to normal with only small delays of a few days, However incoming stock from overseas is heavily back ordered, resulting in months of delays for some products.
Update 13th May 2020: Due to supply chain shortages and facotry closures around the world, many out of stock items are taking up to 2 months to arrive in Australia.
Update 20th April 2020: Couriers are now estimating up to a week extra in shipping delays due to network and truck capacity. We really really appreciate your patience :)
Update 6th April 2020: We are currently shipping at Maximum Capacity. Please allow up to 1 week for orders to be processed prior to shipping. Please allow 1 week before contacting us for tracking. We really appreciate your patience :)
Update 1st April 2020: Most of our suppliers have just suddenly implimented price rises of 10 - 20% across the board. We may not be able to honour pricing for some out of stock items as is reflected in our pricing policy. We appreciate your patience and understanding in this very challenging time.
Update 30th March 2020: All freight companies are still operational but are estimating longer delivery times and smaller call centre capacity.
We are still shipping like normal
Are there any delays?
We’re currently experiencing high order volumes and our contact centres and warehouses are busier than usual. Please be aware that delivery times and enquiry response times may be delayed on account of high volumes. We are only seeing minimal local Australian shipping delays (such as only a few days up to a week) from us to our customers. We do ask you to allow an extra week on top of usual times due to the high demand.
Some items (Such as special orders and bulk stock from distributors) coming from the US and China are now facing extra months of shipping delays. Locally stocked items are not effected. If you want something quickly, choose something that we have in stock, ready to ship!
Will you be effected by a shutdown?
Currently we are fully operational and we anticipate that we will continue to operate throughout these uncertain times. The health of our customers and staff are our number one priority, so we have enacted a work from home policy where possible, and our warehouse staff are maintaining high levels of safety and hygiene as well as distancing themselves from the store as much as possible. We will continue to update everyone as more developments occur and we look forward to continuing to fulfil orders.
Is Delivery Changing?
In the best interests of customers and couriers safe distancing will be implemented when goods are delivered to you. All carriers are now defaulting deliveries to authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver. The driver will knock or ring the bell, place the goods on the ground and step away. Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery. All of our courier providers are implementing this process including Fastway, Couriers Please, TNT and Australia Post. There are a range of options available to ensure your order arrives safe and sound.
We encourage you to have items delivered to a location you, or someone you trust will be at during business hours
How will safe distance delivery work?
- The driver will knock or ring the bell, place the goods on the ground and step away.
- If you are at the delivery address, they will have the authority to note the full name of the customer instead of obtaining a physical signature.
- If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.
- Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
- If you have any questions regarding your delivery, please contact the courier directly once you have recieved tracking information
Which carriers are affected?
All of our domestic carriers have decided to move forward with this plan which includes to date: CouriersPlease, Fastway, TNT , Australia Post and StarTrack.
We greatly appreciate your patience and understanding if you do experience delays from importers and suppliers in this period of uncertainty. Musos Corner and our courier partners will continue to strive for the best practice possible under the current circumstances so far we have only seen very minor delays.
Back Orders & Pricing:
Due to the sudden drop in the value of the Australian dollar, we are anticipating significant price rises with little notice given. We may not be able to honour pricing for some out of stock items as is reflected in our pricing policy) Any price rises given to us by our suppliers will apply to new orders for out of stock items. Our website pricing may not accurately reflect new pricing on these items, please contact us for more information.
Some items (Such as special orders and bulk stock from distributors) coming from the US, China and Europe are now facing extra months of shipping delays. Locally stocked items are less effected.
Thank you for your patience and understanding in this very challenging time.
What is changing:
- We are now limiting the number of people who can be in our store at any point in time
- All customers will need to sign in via Service NSW app
- We are requesting for customers to ask us prior to touching or trying any instrument, so we can have it cleaned after use
- Increased cleaning and disinfecting of all areas
- Creating a larger distance between staff and customers
- Some staff are working from home answering customer enquiries and processing orders
- Restricting testing of any Microphones, Brass & Wind Instruments until further notice
Musos Corner & Foleys Piano wishes everyone, local, national and worldwide all the best through the current uncertainty. We are still open for business both instore and online and we can assure you we have taken every precaution to make your shopping experience is as safe and the best it can possibly be. Fortunately we are experiencing no disruption with supply in store and online and all services are operating as per usual.
We are also advising there looks like being a drop in the Australian dollar and therefore a subsequent price rise on some of our imported brands, please contact us to secure any present prices, we have many payment and layby options available to our customers.
We would also like to send our thoughts out to professional music industry practitioners nationwide and around the world. We know how inter connected the industry is and this situation is affecting so many people other than just artists. We hope the music gets back to full volume as soon as possible and again best wishes to all from all of us here at Musos Corner and Foleys Pianos.
The health and well-being of our customers, workforce and partners is our top priority so, wherever possible, we have enacted a work from home policy to assist in reducing the spread of this outbreak. It may take a little longer than usual to receive a reply, but rest assured all enquiries will be responded to as quickly as possible, and all goods dispatched in an orderly fashion.