How do i know if my item ships Free?
Please put in your address into the freight calculator and if there is free freight there will be no charge for delivery.
Free Postage Details
Some items such as certain pedals and stomp boxes, accessories and effects may have free postage. This will go via the cheapest method. Courier/Express/Insurance/Registered Post would be extra. Please contact us.
We can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 2:00pm daily so if you need an item asap, make sure it is ordered by 1pm (please call 1300 687 672) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for items under 5KG only!
How can i track my order?
Check your email and you will have been sent a tracking number, input the number into either Fastway Couriers, Startrack or Australia Post's Track & Trace engine. If you have any problems, please call us and we will call the couriers on your behalf.
Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Australia.
How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
If you think there may be an error, or want to clarify the price, you are welcome to contact us and we will work out the best shipping price for you.
Do you offer freight insurance?
We certainly do, and highly recommend it as Austrlia is a big country. Insurance is optional to the order and is 3% of the order value.
This is only applicable to Courier, we cannot insure Australia Post items.
Can i pick my goods up in store?
Of course! Unlike some stores, we do not charge for you to pick up in store. We are open 7 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made. Valid ID will be required for picking up goods that have been paid for online or over the phone.
What if i am not home for the delivery?
IF you are not home, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery.
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.
Can i ask for the courier to leave the goods at my door?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Musos Corner & The freight company will not be held accountable.
If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.
What if it appears my goods have been freight damaged?
Please check all items before signing for them! This is very important. To sign for them means "Signed for in good working order" and subsequently is out of the couriers hands, and insurance. If this was not possible, there can be a 24 Hour window to try and claim insurance, please contact us & the courier immediately. This only applies to orders that have paid for Insurance & are sent via courier. Australia post is not insured.
Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.
Can i have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night thursday or on weekends from our Newcastle store..
I've been emailed a tracking number, how do i track it?
The number should look like Fastway FA0000001 or Startrack YTP0000 or Aus Post 111111, Simply go to the website of the company it was sent with (Fastway,Startrack Express, Australia Post) and trace it there.