Musos Corner Newcastle - The Peoples Music Store - The Home of Tone!

Returns Policy

Returns, Refunds and Exchanges Policy
Thanks for shopping at Muso’s Corner.
If you are not entirely satisfied with your purchase, we're here to help. You are entitled to a refund or repair or exchange or credit if the goods you have purchased are:

  1. Faulty
  2. Differ significantly to those shown, advertised or described to you, or
  3. Do not do what they are reasonably expected to do

When you buy you should choose carefully. We don’t automatically refund because you simply changed your mind, unless this was explicitly a condition of the sale or included in advertising material. Remember to always keep your receipt as proof of purchase. 
Some items are non refundable, such as:

  1. Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright. 
  2. Computer software cannot be returned due to copyright. 
  3. Consumables such as guitar strings, cables included in packages etc, cannot be returned 
  4. Recorders, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons.

 

Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within 7 days depending on your card issuer's policies. Any shipping, freight or insurance costs, including return shipping can not be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to return an item 
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase. Please email Muso’s corner at salesteam@musoscorner.com.au to request a refund and return, and we will contact you to arrange the return of the item. 

Return Exceptions 
Some items cannot be returned if they are opened. These include Software, Valves, Guitar & Bass Strings, Print Music, and also any item which may harbour bacteria (Such as Microphones, Recorder, Kazoo, Reeds, etc). Merchandise that is worn, damaged, used or altered in anyway will not be accepted for return or exchange. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us
If you have any questions on how to return your item to us, contact us on 02 4929 2829

Items Not Eligible
Any items that are marked and agreed specifically to be sold “AS IS” or Software, Valves, Guitar & Bass Strings, Print Music, and also any item which may harbour bacteria (Such as Microphones, Recorder, Kazoo, Reeds, etc) Merchandise that is worn, damaged, used or altered in anyway will not be accepted for return or exchange.