Returns, Refunds and Exchanges
If you are not entirely satisfied with your purchase, we're here to help!
Your first step should be to get in contact with our customer support team to trouble shoot or get the most out of your device.
If our support and technical team cant help, we can look at a return. We abide by ACCC guidelines.
Due to Covid, we are no longer able to accept returns for any items that come in to contact with saliva and biological material
You are entitled to a refund or repair or exchange or credit if the goods you have purchased are:
- Differ significantly to those shown, advertised or described to you, or
- Do not do what they are reasonably expected to do
When you buy you should choose carefully. We don’t automatically refund because you simply changed your mind, unless this was explicitly a condition of the sale or included in advertising material. Remember to always keep your receipt as proof of purchase.
Some items are non refundable, such as:
- Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright.
- Computer software cannot be returned due to copyright.
- Consumables such as guitar strings, cables included in packages etc, cannot be returned
- Recorders, vocal microphones, in-ear monitors/headphones, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons, nor can any item that comes into contact with bodily fluids.
We do not accept returns for a change of mind, please choose carefuly.
If a return is accepted for a store credit, it will be less any freight costs and a 10% restocking fee (whichever is higher)
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
We do not accept returns for change of mind.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within 7 days depending on your card issuer's policies. Any shipping, freight or insurance costs, including return shipping can not be refunded. If your item was shipped to you for free, the cost of freighting the item to you may be deducted from your refund. Store credit will be offered for orders over 6 months old. Refunds can only be sent back to the original payment method or store credit will be offered.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to return an item
We dont automatically offer returns for change of mind, however your item must be in its original unused condition to be returned, unless there is a manufacturer fault or defect. You must return the item within 7 days of your purchase. Please email Muso’s corner at [email protected] to request a refund and return, and we will contact you to arrange the return of the item. Refunds are not offered for Change of mind.
Some items cannot be returned if they are opened. These include Software, Valves, Guitar & Bass Strings, Print Music, and also any item which may harbour bacteria (Such as Microphones, Ear phones, Recorder, Kazoo, Reeds, etc). Merchandise that is worn, damaged, used or altered in anyway will not be accepted for return or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund. This includes the actual shipping cost of items sent with a "free freight" offier.
If you have any questions on how to return your item to us, contact us on 02 4929 2829
Items Not Eligible
Any items that are marked and agreed specifically to be sold “AS IS” or Software, Valves, Guitar & Bass Strings, Print Music, and also any item which may harbour bacteria (Such as Microphones, Recorder, Kazoo, Reeds, in ears etc) Merchandise that is worn, damaged, used or altered in anyway will not be accepted for return or exchange.