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RME Fireface UCX II Audio Midi Interface

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$2,670.00

RRP $2,999.00

Availability

0 Available in Newcastle Store

The RME Fireface UCX II is a highly integrated pro audio solution in an ultra-compact format for studio and live recordings. It continues RME's long tradition of designing compact advanced interfaces, packing into a half-rack size unit what usually would be spread out over two or three 19 inch panels.

This unique audio system is capable of transferring analog and digital audio data directly to Windows and Mac computers. The latest Plug and Play technology guarantees a simple installation, even for the inexperienced user. Numerous unique features like a well thought-out Settings dialog and an integrated routing solution realize a quick, comfortable and efficient operation of the RME Fireface UCX II.

The RME Fireface UCX II houses two mic/line preamps in XLR combo configuration on the front panel, along with two digitally controlled line/instrument inputs, followed by a headphone jack, various control buttons, a display, and the main volume knob. At the rear is a set of ten analogue balanced line inputs and outputs, MIDI I/O, ADAT I/O, AES/EBU and SPDIF I/O, USB 2.0 as well as a switchable word clock I/O.

With the SteadyClock FS, the RME Fireface UCX II features the latest clock and jitter rejection technology from RME. Based on a femtosecond clock, SteadyClock FS reduces the intrinsic jitter when converting from and to analogue over all digital formats to a new all-time low.

Key Features:

  • 8 x Analog I/O
  • 2 x XLR/TRS Mic/Inst/Line
  • 2 x Line/Inst Input
  • 1 x Phones Output
  • AES & SPDIF I/O
  • 1 x ADAT I/O
  • Word Clock I/O
  • 1 x MIDI I/O
  • Class Compliant Mode
  • TotalMix FX
  • ARC USB Compatible
  • RME USB 2.0
  • DC-coupled OutputsSteadyClock FS
  • DURec
Series No
SKU RME-FIREFACEUCXII
warehouse_eta No
Colour N/A
Warranty Yes

Inputs and Outputs

The UCX provides 36 channels of audio - 18 I/Os. All channels can be used at the same time. Up to 8 analog and 10 digital channels can be recorded onto 18 separate tracks. All outputs can be used for ASIO Direct Monitoring purposes.

Available I/O (channels) with different Sample Rates:

Sample RateAnalogSPDIFADATTotal In/Out
44.1/48 kHz 8/8 2/2 8/8 18/18
88.2/96 kHz 8/8 2/2 4/4 14/14
176.4/192 kHz 8/8 2/2 2/2 12/12

 

Overview Analog I/O

Back:

  • Inputs 5-8 (TRS - balanced)
  • Output 1-6 (TRS - balanced)

Front:

  • Inputs: 1/2 (2 x XLR/TRS Combo - balanced)
  • Inputs: 3/4 (2 x TRS - balanced)
  • Outputs: 7/8 - Phones (TRS - Stereo)

Analog I/O

The UCX provides 8 analog I/O in a very flexible combination:

8 Inputs. On the rear: 4 balanced TRS. On the front: 2 XLR inputs with Mic/Line preamps (65 dB Gain) and 2 Hi-Z capable TRS Line/Instrument inputs..

8 Outputs . On the rear: 6 balanced TRS outputs. On the front: One additional TRS stereo phones (playback channels 7/8). The high power phones output offers high volumes even with high-impedance headphones.

Sound Quality . Equipped with a new 2011 A/D and D/A high-performance converter design all I/Os operate at up to 192 kHz. The AD/DA conversion supersedes the outstanding technical specifications of the Fireface UC/400 with an impressive 114 dBA dynamic range on both record and playback. The advanced multi-bit converter architecture guarantees excellent S/N and THD specs across a wide analog level range. In the best RME tradition and product philosophy, the UCX converters and preamps have no characteristic "sound" of their own. They neither add nor remove anything, but capture the original signal just as it is.

Due to its efficient jitter reduction, RME's superior SteadyClockTM finalizes the state-of-the-art AD/DA conversion, even when clocking to an external digital source.

Low Latency Converters . All analog I/Os use a low latency converter design with impressive 14 samples for the ADC, and 7 samples for the DAC, independent of the used sample rate. These values are about a quarter of the Fireface UC/400 (43/28), and even outperform much more expensive devices. A technical breakthrough that reduces the overall latency of timing critical applications, in live situations, and in computer-based recording studios. The converter latency is so low (0.4 ms at 48 kHz) that it can be ignored, turning analog digital monitoring into real analog-style monitoring!

Professional Level Support . A great converter needs to support the common studio levels for the perfect adaptation to other analog equipment without loosing headroom. Like all other RME devices the UCX supports the common professional studio levels: -10 dBV, +4 dBu, Lo / HiGain. The software-controlled reference levels, realized discretely in the analog domain, ensure highest dynamic range and fidelity. 
Inputs 3 to 8: -10 dBV, +4 dBu and Lo Gain (adjustable in two groups - channels 3/4 and 5 to 8).
Outputs 1 to 8: -10 dBV, +4 dBu and Hi Gain (adjustable in two groups - channels 1 to 6 and 7/8).

All outputs can be used for ASIO Direct Monitoring purposes.

Microphone/Instrument Preamps with AutoSet

Fireface UCX

Quality over quantity . The UCX provides two high-end mic and instrument preamps - built right into the front.

Like the famous UFX ones, both preamps use core technology of RME's Micstasy. A high-end preamp for supreme sonic demands and critical applications, like professional recordings of classical and acoustic music. The outstanding preamp design boasts extremely low distortion, excellent signal to noise ratio and a perfectly flat frequency response. A premium solution for transmitting and amplifying any audio source truly unchanged, be it high-level stage or typical studio signals, lower level and high-impedance instruments, or dynamic, condenser and ribbon microphones.

The digitally controlled gain of up to 65 dB, adjustable in steps of 1 dB over a range of 55 dB, is individually set for each preamp with the encoder knob on the front or in TotalMix FX on the host computer. All level settings are 100% reproducible and can also be adjusted using a MIDI remote controller.

Each channel can be individually switched to 48V phantom power. LEDs for signal, clip and activated phantom power give a complete overview on the unit's status.

The two TRS inputs on the front will alternatively operate as Hi-Z inputs. Directly plug in up to two guitars or other instruments - no other hardware is required.

AutoSet . The UCX offers a unique RME feature which was previously available only in the high-end microphone preamp Micstasy and the UFX. Usually a limiter is used during the recording to prevent clipping of the A/D converter stage. But analog processing would not only spoil the excellent technical specifications of the UCX mic preamps but also alter the original sound.

Thanks to digitally controlled gain the UCX can reduce the gain automatically, thus providing perfect protection from overload with no degradation of the audio signal, which does not have to pass any additional electronic circuitry. Additionally AutoSet does not cause any of the control noises known from usual limiters. SNR and THD stay completely unchanged.

Example: In a recording session, the recording engineer asks the vocalist or guitarist to sing or play a reference part and sets the UCX preamp gain to an unusual high level (e. g. 50 dB). AutoSet will automatically reduce the gain when the level reaches -6 dBFS. The reduction is done in a musical way, based on the intensity and duration of the input signal. Manual gain adjustment becomes obsolete most of the time, but the gain can still be set manually. AutoSet can be switched on for each of the 4 front panel mic and instrument preamp channels individually.

Digital I/O, Word Clock & MIDI

Fireface UCX

SPDIF: The UCX provides a coaxial SPDIF I/O working at up to 192 kHz.

ADAT: One 8-channel ADAT I/O expands the UCX by 8 channels available simultaneously with the analog channels. They can be used to connect an 8-channel AD/DA converter, a mixing console, or to insert an effect device. The ADAT I/O supports sample rates with up to 192 kHz (S/MUX4). Using an external converter like the ADI-8 QS, the UCX will provide 16 analog inputs and outputs, 12 with a sample rate of 96 kHz, and still 10 at 192 kHz.

SPDIF: The ADAT I/O can be used as optical SPDIF I/O, making the UCX connections even more flexible.

Word Clock & MIDI: A word clock input and output (BNC) with switchable termination plus two MIDI I/Os on a breakout cable complete the I/O list and turn the Fireface UCX into a professional audio system with universal usability.

TotalMix FX

Features/Differences to classic TotalMix:

  • New design and improved usability
  • Improved Control Room section for the main output (studio monitors) and phones. Cue for quick listening to other outputs. Separated monitor panel.
  • Four mute, solo and fader groups each.
  • Switchable mono and stereo channel view
  • New channel options: Stereo Width, MS Processing, Phase L/R
  • Trim Mode: Adjusts the volume for all routed signals of a channel. This option allows to modify the volume of all sends of a channel simultaneously, equalling a hardware's trim functionality.
  • Unlimited Undo and Redo
  • FX Sends and Returns: One send bus for every input/playback channel with Reverb/Echo
  • Expandable channel view for channel settings, EQ and Dynamics setup
  • Slim channel mode for selected or all channels, to save space or give a meter bridge view
  • 2-Row Mode: reduces the height of the mixer to two rows for smaller displays
  • Extended Matrix window with mono/stereo mode, Undo/Redo, display of phase and mute
Fireface UCX

The UCX provides the complete effects engine of the Fireface UFX - all effects are available at all sample rates.

The DSP-based TotalMix mixer supports fully independent routing and mixing of all 18 input and playback channels to all 18 physical outputs. Up to 9 totally independent stereo submixes plus a comprehensive Control Room section offer unrivalled monitoring capabilities and unsurpassed routing flexibility.

And there is more: TotalMix FX delivers hardware mixing/routing with lots of new features and a highly improved usability.

Every input and output channel comes with a luxury feature set, comparable to a full-scale digital console. The effects per channel include 3-band parametric EQ, adjustable Low Cut, Auto Level, Compressor, Expander, MS Processing and phase reversal. The Reverb and Echo effects unit is available for all channels by way of a stereo send and return bus. The UCX easily surpasses the competition by offering all these effects even at 192 kHz operation.

Two DSPs ensure an impressive performance even in extreme applications. As usual with RME, TotalMix is available with all channels at all sample rates, completely unlimited. The second dedicated DSP only renders effects, and therefore always has sufficient resources. For example, at 48 kHz 36 EQs, 36 Low Cuts, 26 Compressors and Echo can be activated. With activated Reverb and Echo still 36 EQs, 36 Low Cuts and 16 Compressors are available.

The FX-DSP uses automatic overload surveillance. As soon as no effect can be added anymore the TotalMix surface will clearly signal this condition. When changing to higher sample rates the UCX automatically deactivates all effects that exceed the DSP's performance - the DSP will never be overloaded. This also prevents any possible damage to loudspeakers due to distortion.

The complete effects section not only adds a lot of flexibility to the recording chain, but makes latency burdened software dispensable. TotalMix can easily replace any external mixer, e. g. to create different latency-free monitoring mixes with EQ and Reverb for the main studio monitors and the headphone of the vocalist(s) in the recording room.

Furthermore, the DSP hardware calculates RMS and Peak levels for all 54 level meters, so there is zero CPU load on the host.

The main functions of TotalMix can be remote controlled via MIDI with any Mackie Control compatible controller.

 

Monitor Controller . Optional Remote Control

Advanced Remote

Thanks to the multi-functional rotary encoder and the optional Advanced Remote Control the UCX is not only a perfect desktop level controller for the main monitors and phones. The integrated TotalMix FX high-end mixer provides an impressive set of monitoring control features for modern Mix-In-the-Box studios or live mixing sessions. Among them Dim, source selection, monitor switching, integrated Talkback, a flexible Cue setup, Mute and Mute FX, Mono, Speaker B switching and much more.

Contrary to 3rd party external monitoring controllers, the built-in UCX solution preserves the original sound, as its hardware outputs stay directly connected to the studio monitors, avoiding another device with a possible signal alteration in the signal path.

The flexibility of RME's DSP-driven TotalMix FX monitoring tool set is impressive: any physical output can be assigned to the directly knob-controlled monitor outputs (Main out, Speaker B, Phones 1, 2 ...) - any output can be used. The functions Talkback, Listenback, Mono and Dim will work automatically for the assigned outputs in the expected way. Cue mixes can be sent to a predefined output, an external input can be assigned and monitored with a simple click. Convenience for any studio or live situation at its best.

The UCX provides an integrated connector on the back for RME's remote controls.

The optional Advanced Remote Control (ARC) provides one big wheel dial, a button for level storage/recall, and seven freely programmable buttons - six with LED - for nearly all TotalMix FX functions. Just assign all frequently used TotalMix functions to these buttons.

The remote comes with a flexible, 5 m (16 ft.) long cable.

Hammerfall-X-Core: USB & FireWire

RME is the only manufacturer that doesn't use a third party USB or FireWire audio technology, but its own, self-developed Hammerfall Audio Core with an outstanding performance and uncompromised pro audio features. RME integrated the latest and most sophisticated version of RME's bus technology, the Hammerfall-X-Core - combining both, USB 2.0 and FireWire - within one half-rack sized interface.

USB 2.0. Like other RME USB 2.0* interfaces the Fireface UCX has been optimized for highest performance under Windows and Mac OS. It uses a special customized firmware for each operating system, and provides revolutionary ultra-low latencies even with multiple channels.

* The Fireface UCX is compatible to USB 3 chipsets.

FireWire . The completely redesigned FireWire technology of the HFX-Core provides the UCX with the same exceptional compatibility and performance as RME's USB solution. The UCX does not have any FireWire chip inside - the complete bus technology is programmed into the FPGA and remains under direct control. If ever necessary, it can be updated anytime by a simple firmware update.

Class Compliant Mode

The Fireface UCX is the first fully professional audio interface with the option to be used as Class Compliant interface.

The Class Compliant mode is a standard that is natively supported by operating systems like Windows, Mac OSX and Linux distributions. No proprietary drivers are required, the device will be directly recognized when the CC mode is activated by the button on the front panel.

The Class Compliant mode allows for connecting the UCX to any Apple iPadTM !

The iPad is not only an attractive mobile music creation and recording platform, but a closed hard- and software system without common driver problems and interferences from 3rd party hardware, like graphic or network cards. It provides stability, a good realtime performance and an easy handling.

The UCX provides the iPad with the professional analog I/O connections it lacks. Superb microphone preamps with EQ, dynamics, even with the AutoSet feature, in addition to professional balanced line outputs, and a hi-power headphone output that also excels with high impedance headphones. Plus level and gain adjustments, SPDIF/ADAT I/O, reverb, echo, zero latency monitoring, digitally via USB, without any limitation in quality, at up to 96 kHz and 24 bit.

The UCX adds another special feature: Instead of using the jitter-prone USB clock, it works with its own internal SteadyClock. Many USB audio devices extract clock for DA conversion from the USB data packets, running in slave mode (adaptive mode), with comparably high jitter values, especially since most won't offer active jitter suppression. The UCX works in clock mode master (asynchronous mode), both during recording and playback, thus achieving the exact same sound quality with an iPad as under Windows and Mac OSX.

Supported Inputs and Outputs . When connected to an iPad, the analog mic/line input 1 works with mono apps, inputs 1 and 2 with stereo apps (both dual mono and stereo), and up to 8 inputs with 8-channel applications, like MultiTrack DAW and Music Studio.Garage Band supports all inputs, but only two at a time. Auria can record all 18 inputs simultaneously.

Playback will use analog outputs 1 and 2, or even more channels if the app supports such operation. The UCX can optionally copy the iPad playback channels 1/2 to outputs 7/8 and SPDIF/ADAT, for easier monitoring. All outputs can be processed independently (volume, EQ, dynamics, FX return).

Audio Routing and Processing . The UCX is also a very powerful tool in CC mode, and can even be pre-configured via TotalMix FX under Windows/Mac. Apart from the current configuration up to 6 previously saved configurations can be loaded from the setup memory, allowing for a quick reconfiguration without a connected host PC/Mac.

The input signal will pass through all activated functions of the TotalMix FX input channel, namely settings, EQ, and Dynamics, and is then sent to the iPad. Like under Windows and Mac, the input fader controls direct monitoring to any output. The FX send control for echo/reverb is also active. The iPad's output signal passes through all activated functions of the TotalMix FX hardware outputs, namely settings, EQ, and dynamics. The third row's fader sets the output level.

More details are found in the Tech Info Fireface UCX Class Compliant Mode - Technical background, mode of operation, practical use

Additional Features

SteadyClock . RME's unique jitter suppression technology guarantees perfect sound quality throughout, making the device completely independent from the quality of external clock signals. Due to the highly efficient jitter reduction, the UCX converters operate independently from the quality of the external clock signal, as if they are working with internal clock all the time - guaranteeing a pristine sound quality!

SteadyClock allows the Fireface UCX to control the sample rate freely on its own. The settings dialog includes a direct choice of the video and audio world's most often used sample rates.

ICC . Intelligent Clock Control not only displays every clock status, but will also retain the last valid input sample rate in case of failure of the external source. Other renowned RME technologies like SyncCheck offer a quick detection of clock problems.

DIGICheck . The UCX comes with RME's unique software tool box for metering, testing, measuring and analyzing digital audio streams. It provides a multi-track recorder, calculates the level meters peak and RMS in hardware and is able to analyze and display playback data from any software, no matter which format the software uses.*

Stand Alone Operation with Setup Recall . Additionally internal memory allows for the permanent storage of six different states of the unit. Therefore the Fireface UCX is able to operate fully stand-alone, without any connected computer. In stand-alone operation it can transform into totally different devices by the simple click of a button. Furthermore, in this mode TotalMix FX can also be controlled via MIDI. Application examples include: 8-channel AD/DA converter, 4-channel mic preamp, monitor mixer, digital format converter, analog/digital routing matrix.

AD, Line In 5-8, rear

Signal to Noise ratio (SNR): 111 dB RMS unweighted, 113 dBA
Frequency response @ 44.1 kHz, -0.5 dB: 6 Hz - 20.6 kHz
Frequency response @ 96 kHz, -0.5 dB: 6 Hz - 45.3 kHz
Frequency response @ 192 kHz, -1 dB: -1 dB: 5 Hz - 90 kHz
THD: < -105 dB, < 0.0005 %
THD+N: < -98 dB, < 0.0012%
Maximum input level: +19 dBu
Channel separation: > 110 dB
Input: 6.3 mm TRS jack, electronically balanced
Input sensitivity switchable to Lo Gain, +4 dBu, -10 dBV
Input level for 0 dBFS @ Lo Gain: +19 dBu
Input level for 0 dBFS @ +4 dBu: +13 dBu
Input level for 0 dBFS @ -10 dBV: +2 dBV

Line In 3-4, front

As AD, but:

Additional Gain stage: 0 up to +12 dB
Maximum input level, Lo Gain, Gain 0 dB: 
Line +19 dBu, Inst +13 dBu
Maximum input level, -10 dBV, Gain 12 dB, Line: 
-7,5 dBu, Inst: -13,5 dBu
Input impedance Inst: 470 kOhm
Input Gain Inst: +6 dB
Input mode: Line balanced (TRS), Inst unbalanced (TS)
CLIP LED: 0 dBFS
SIG LED: -60 dBFS

Microphone/Line 1-2, front

as AD Line In 5-8, but:

Input: Neutrik XLR/TRS Combo jack, electronically balanced
Input impedance: XLR 2 kOhm, TRS 8 kOhm balanced
Signal to Noise ratio (SNR): 112 dB RMS unweighted, 115 dBA
Low Roll Off -0.5 dB: 18 Hz, -1 dB: 12 Hz
Gain range: 0 dB, +10 up to +65 dB
Maximum input level XLR, Gain 0 dB: +10 dBu
Maximum input level XLR, Gain 65 dB: -55 dBu
Maximum input level TRS, Gain +0 dB: +21 dBu
Maximum input level TRS, Gain +65 dB: -44 dBu
CLIP LED: 0 dBFS
SIG LED: -60 dBFS

DA, Line Out 1-6, rear

Dynamic range (DR): 111 dB, 113 dBA @ 44.1 kHz (unmuted)
Frequency response @ 44.1 kHz, -0.1 dB: 8 Hz - 20.4 kHz
Frequency response @ 96 kHz, -0.5 dB: 6 Hz - 45 kHz
Frequency response @ 192 kHz, -1 dB: 6 Hz - 90 kHz
THD: -100 dB, < 0.001 %
THD+N: -96 dB, < 0.0015 %
Channel separation: > 110 dB
Maximum output level: +19 dBu
Output: 6.3 mm TRS jack, servo-balanced
Output impedance: 75 Ohm
Output level switchable: Hi Gain, +4 dBu, -10 dBV
Output level at 0 dBFS @ Hi Gain: +19 dBu
Output level at 0 dBFS @ +4 dBu: +13 dBu
Output level at 0 dBFS @ -10 dBV: +2 dBV

DA - Phones, 7/8, front

As DA, but:

Output: 6.3 mm TRS jack, unbalanced
Output impedance: 30 Ohm

Word Clock

BNC, switch for internal termination 75 Ohm

 
 

Important Notice

Please allow a few extra days for delivery as our couriers & Australia Post are experiencing higher than normal parcel volumes due to COVID 19

Ordering

Is this product in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible. We have multiple warehouses around the country so the "in stock" and "out of stock" is an indication of if the item is able to be shipped from one of them, our store, or one of our distributors. Most of the time there is no difference in turn around depending where it is shipped from but if there are any delays we will contact you immediately. We do also ask if you plan on picking up an item, please contact us so we make sure it is in our store ready for you.

I want a certain product but I don't see it on your site, Why don't you have it!!!?
We have a HUGE store here in Newcastle (which we would love to see you in) and not every product we stock is online & vice versa, but if you don't see what you are after, give us a call or email and we will chase it down for you!

Is everything on your website in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible.

Do all the guitars come set up & with strings?
They sure do! All the guitars are set up at the factory & often once in the country as well! Every guitar we sell is ready to play (after a quick tune of course) 

 

Price Match

Do you price match?
Yes we do! We will do our very best to match & beat any genuine Australian quote or advertised price!
Just email us a link to the cheaper product and we will match or beat it for you (Prices valid for 48 hours) The Musos Corner Price Match option only applies when comparing identical products in the same condition, where payment is made in full by cash, eftpos or credit card. It is subject to verification and does not apply to ebayamerican or overseas sites (come on guys), global sounds, grey importers, bulk buy discounts or site licence prices apply or to prices of other sellers that are available for less than one week. Price Match does not apply if retailers are out of stock or if Musos Corner is out of stock of the product in question. Shipping is also generally not included with the Price Match, that said we will always endeavour to pass on the very best price we possibly can.

 

Payments

Pricing Policy
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). All transactions are processed in AUD.

In this industry our suppliers can often change their prices quickly and without notice. Sometimes the website or the store will not accurately represent these price changes and sometimes there may be genuine pricing errors due to either technical or human error. In these instances we are not bound by the information offered in error and may not be able to honor the incorrect price, but we will explain the error to you and do everything we can to pass on the best possible deal.

Do you guys Lay-by? 
We certainly do in store, for an online lay-by each one is selected upon its own merrits with a 50% Deposit if approved. For in store Lay-bys: 20% Deposit, followed by weekly or fortnightly payments for 8 weeks. If cancelled, a 20% of RRP Fee will incurr.

 

 

Freight

How do I know if my item ships Free?
Many products we stock have free shipping to certain locations.
Please put in your address into the freight calculator and if there is no delivery charge your order may be eligible for free delivery. General exceptions include anything over 20kg or 105cm and areas as deemed remote by our delivery partners, including all of NT & WA.
Some Items on ZipMoney, ZipPay, or Studio19 Finance may not be eligable for free delivery. We will contact you if this is the case.
Some large/heavy items (over 20kg) , or items deemed not able to be delivered by our standard courier, Australia Post, may have an extra shipping charge.

Free Postage Details
Some items such as certain pedals and stomp boxes, accessories and effects may have free postage. This will go via the cheapest method. Courier/Express/Insurance/Registered Post would be extra. Please contact us for more information or check the "Free Freight" tab at the top of our website.

Express Post
Sometimes we can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 2:00pm daily so if you need an item ASAP, make sure it is ordered by 1pm (please call 1300 687 672) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for small items under 3KG only!

How can I track my order?
Check your email and you will have been sent a tracking number, input the number into either Fastway CouriersStartrack or Australia Post's Track & Trace engine. If you have any problems, please call us and we will call the couriers on your behalf.

Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Mainland Australia & Tasmania. For remote & Island locations please contact us.

How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
If you think there may be an error, or want to clarify the price, you are welcome to contact us and we will work out the best shipping price for you.
There may be some exceptions for heavy or large items (over 25kg), remote locations or some regional areas. We will contact you if this problem arises prior to shipping the goods.

Do you offer freight insurance?
We certainly do, and highly recommend it as Australia is a big country. Insurance / Shipping protection is available and is only 1.5% of the value of the goods.

Can I pick my goods up in store?    
Of course! Unlike some stores, we do not charge for you to pick up in store. We are open 7 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made. Valid ID will be required for picking up goods that have been paid for online or over the phone.

What if I am not home for the delivery?
IF you are not home, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery. 
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.

Can I ask for the courier to leave the goods at my door?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Musos Corner & The freight company will not be held accountable.
If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.

What if it appears my goods have been freight damaged?
Please check all items before signing for them! This is very important. Do not sign for an item that appears damaged, to sign for them means "Signed for in good working order" and subsequently is out of the couriers hands, and voids insurance. If this was not possible, there can be a 24 Hour window to try and claim insurance, please contact us & the courier immediately. This only applies to orders that have paid for Insurance & are sent via courier. 

Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.

Can I have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night Thursday or on weekends from our Newcastle store. Please contact us to set a pickup time.

Send to a PO BOX?
We cannot ship guitars to a PO BOX under any circumstances. Australia Post will not accept deliveries over 105cm LCM, we cannot change their policy.

Products

Do i need to set up my product?
All guitars come fully set up ready to play (after a quick tuning). Banjos will need to be set up after delivery as they cannot be shipped set up unless they are bought with a case. Some products like piano stands require some basic assembly as they are flat packed for shipping. Digitial pianos and clavinovas may require some simple assembly.

Are all products brand new?
Yes! Everything we sell, unless clearly specified, is considered brand new with full warranty. Some items, especially guitars will have been taken out of their boxes for inspection, demonstration or quality assurance. This in no way effects your warranty supplied to you by Musos Corner or Australian consumer law.

Are the items individually photographed?
All images are for illustration purposes unless otherwise specified. While we wish we could take photos of every exact item, this is not always possible and we use the pictures supplied by either the a) Australian Supplier or b) Manufacturer. 
If you require a specialty photo of your instrument prior to purchase, just contact us to see if this is available.

Does my item come with Australian warranty
All items we sell come with Australian Warranty, please read our returns policy fo rmore information. Some manufactuers provide aditional warranty over the 12 months once registering the product with them. This warranty is between you and the manufactuer, but we will be happy to help should any is needed.

Product Changes
All product descriptions and specifications listed online are subject to change without notice and all images are for illustration purpose only.