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SSL Solid State Logic - AWS Delta Recording Console

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Digital Control for Analogue Souls

The AWS (Analogue Workstation System) reinvented the professional production console by combining classic SSL SuperAnalogue™ console technology with comprehensive DAW control hardware in a single work surface. The AWS is now used by leading international recording artists, producers and engineers and has shaped expectations for session workflow within today's and indeed tomorrows' production environments. The spring 2015 release of AWS delta saw another significant step in the constant evolutionary development that has characterised its enormously successful life. delta-Control (d-Ctrl) is a completely new analogue console automation platform for SSL studio technology that unites the very best of automation in the analogue console domain with DAW based workflow. All new AWS consoles feature delta technology and console upgrades are available for all preceding models. In October 2016 SSL released an update to the AWS 948 (detailed here) that introduces new channel hardware to provide Stereo Channel Outputs and a new independednt Insert IN/OUT switching system.

Designed for mid-scale commercial recording and production facilities, the AWS is available with 16 inputs (AWS 916), 24 inputs (AWS 924) or 48 inputs (AWS 948) within a compact 24 fader frame. The AWS 916 has 16 mic pre's, the AWS 924 and 948 have 24 mic pre's. The AWS 916 & 924 have mono channel strips and the 948 has stereo/dual mono channel strips that offer a second line level input per channel to provide 48 summing channels. All models deliver pristine SuperAnalogue™ summing, 24 ultra-clean SSL SuperAnalogue mic pre's, classic SSL dual curve EQ on every channel, two assignable SSL Dynamics channels, legendary Stereo Bus Compressor, TotalRecall™ and full 5.1 monitoring. In addition to on board classic SSL Automation, all models feature the new d-Ctrl system.

The AWS also features Ethernet connectivity for streamlined hardware control over your entire Digital Audio Workstation environment. AWS delivers elegant, ergonomic physical control with dedicated heavy duty DAW transport, V-Pot multifunction encoders with position indicating LED's, Digital Scribble Strips, DAW fader mode, global and channel routing control and built-in TFT display for advanced plug-in editing. Project Session Management is kept simple through SSL's proprietary Logictivity interface.

The AWS is an SSL SuperAnalogue™ console, featuring the audio performance specifications that have established the benchmarks by which other manufacturers are measured. Exceptionally low THD, noise floor & crosstalk levels keep your audio absolutely pristine, while our legendary headroom carries every nuance of your audio and allows engineers to mix 'hotter' without distortion.

 

Key Features

  • NEW! SSL Delta Control 24 Plugin bringing Delta Control to Logic Pro users
  • NEW! Stereo Channel Outputs provide post pan, stereo channel stem recording in a single pass (948 only)
  • NEW! Independent insert IN/OUT switching on In-Line channels simplifies installation and expands the versatility of the Monitor path (948 only)
  • NEW! Enhanced Small Screen Signal Flow graphics in the Chan Setup page dynamically displays processing order and IN/OUT status on Stereo and In-Line channels
  • Combination of SuperAnalogue™ console and advanced DAW controller
  • SSL SuperAnalogue™ mix bus provides pristine audio foundations
  • SSL SuperAnalogue mic pre's provide transparent record path
  • Innovative Dual Path Channel with three versatile operating modes (948 only)
  • 48 inputs on AWS 948;
    • IN-LINE TRACKING = 1 mic + 1 line inputs per channel
    • IN-LINE MIX = 2 x mono line inputs per channel
    • STEREO MIX = 1 x stereo line input per channel
  • NEW! δelta-Control advanced integration of console and DAW automation. Read more
  • AWSomation SSL motorised fader mix automation based on the heritage of G and K series Ultimation
  • Versatile 4 band channel EQ, assignable Dynamics and SSL Master Bus Compressor
  • 4-Band EQ design with independent E/G curve switching of HF/LF (Stereo on 948 only)
  • 5.1 Surround monitoring and Monitor calibration including Bass management
  • MIDI over Ethernet multi layer DAW workstation control
  • Digital Scribble Strips for console and DAW data
  • Elegant project setup via SSL Logictivity Remote Browser and SD card storage
  • SSL's unique trademarked TOTAL RECALL™ system with 'TR Autoscan'
  • Responsible 'green' manufacturing and reduced power consumption
  • Compact 24 fader frame ideal for small control rooms

The unique SSL δelta-Control (δ-Ctrl) console automation system unites the very best of automation in the analogue console domain with DAW based workflow.

δelta-Control Single Fader Plug-in for AWS

The δelta-Control (δ-Ctrl) Single Fader Plug-in is a native AAX/AU/VST/VST3 plug-in that allows automation of AWS channel and mix bus volume as if it were a DAW plug-in. Inserting 24 instances into the DAW session will allow control of volumes and cuts for all 24 AWS channels. The automation system in the DAW is used to record and playback AWS volume control data entered either directly from the console faders or from the fader in the plug-in GUI. The δ-Ctrl plug-in is inserted into a DAW mixer audio or aux channel. The plug-in then receives and sends volume data from the AWS via a high speed ethernet network connection. Audio on the DAW track passes through the plug-in slot unprocessed so the plug-in can be combined with other DAW plug-ins. AWS’ Volume and Mute switch are represented as plug-in parameters in the δ-Ctrl plug-in GUI and their automation data is recorded to the automation lane of the selected DAW channel. In playback, the plug-in converts the stored automation data from the DAW into δ-Ctrl messages and routes these back to the AWS via the network connection.

δelta-Control 24 Channel Plug-in for AWS

The introduction of the δelta-Control 24 Channel Plug-in brings compatibility to Logic users whilst also offering alternative workflow options to users of other DAWs. From one plug-in GUI, all AWS channel features can be automated including: Fader levels, Cuts and Insert Points for both channel and monitor paths (Absolute and Trim) In addition to this EQ, Cue, and FX switches for every channel can also be automated.

Industry Leading DAW control

While the AWS offers a powerful large format analogue console feature set within a compact console design, it also goes further than any other analogue console by integrating seamlessly into a DAW-based facility by incorporating hands-on control of important recording, routing, mixing, and editing functions in all major DAW applications including Pro Tools®, Logic Audio®, Nuendo®, Sonar® and many others.

Plug-in Control

In the console Centre Section the DAW Control Panel includes a high quality TFT to display DAW status and Plug-in parameters, plus additional console set-up information. Below this is the DAW HUI Plug-in/Process Controller - four rotary encoders auto mapped from the DAW with integral push-push switches, and four assign keys. Two additional keys are for page up/down control. The Plug-in Editor is assigned via the channel SEL switches in conjunction with the EDIT switch. Plug-ins can also be controlled via the faders by using the Mackie Control protocol.

DAW Mixer & Environment Control

Users can assign DAW channel levels, send levels and routing functions to individual channel rotary encoders with rotary LED level display. Channel and Send levels can be "flipped" on to the main channel fader. Duality features a DAW panel in the console centre section with five vertical buttons (the Window Select Keys) allow for quick access to the most commonly used DAW windows such as the edit/arrange window or the DAW mixer window. The four uppermost buttons duplicate commonly used keyboard functions on a standard computer keyboard, including ESCAPE, UNDO, SAVE and ENTER. The lower four buttons shadow the keyboard modifier keys. In combination these buttons can remove the need for a keyboard and mouse for almost all tasks. The DAW control panel includes a Master Rotary Encoder, together with six function keys and a 2-digit display.

DAW Transport Control

Dedicated transport buttons allow easy access to PLAY, RECORD, REWIND, FAST FORWARD and STOP buttons. A further 10 buttons are available for various commonly used shortcut keys. Controls are included for simple zooming, navigation and selection of DAW objects. The jog/shuttle wheel supports scrub and track navigation functionality.

Logictivity Browser Software - The AWS Remote

The AWS Remote, powered by Logictivity, simplifies session managment. Project data is saved onto the on board SD Card. Archived console data can be treated as standard computer data and sent via email, transferred to a USB stick, etc., greatly simplifying data exchange between sessions. First introduced on the SSL Duality console, the software allows the AWS to connect to a standard computer via a simple Ethernet connection. The browser software is a Java application that runs on both Mac and PC. Currently supported functionality includes the saving, naming and restoration of Total RecallTM and AWSomation data, the ability to add names to the channels' scribble strips, and a number of other studio session project management tools. Furthermore the AWS can connect directly to SSL X-Rack outboard for integrated X-Rack Recall.

Master Section

Stereo Bus Compressor

The AWS master section stereo compressor is based on the legendary G Series bus comp and can be assigned to either the REC or MIX stereo busses. Activated, the AWS Stereo Bus Compressor instantly adds cohesion and strength to your mix without compromising clarity, bringing the classic SSL "audio glue" to your mix with spectacular SuperAnalogueTM audio performance. Combined with improved input and output circuitry, this improved unit provides superb audio performance, while retaining the dynamics characteristics that have provided numerous hit mixes for the world's best audio engineers.

Dynamics Processing

Two classic SSL Channel Dynamics processing strips with separate Compressor and Gate/Expander sections can be assigned to any channel. The assignable Channel Dynamics section features SSL's standard RMS compressor, switchable to Peak sensing, with hard knee characteristic via the "PK" button. There are separate controls for the Expander/Gate section encompassing range, threshold, release and hold. Expansion is selected via the "EXP" switch. Each processing strip includes dedicated metering, fast attack buttons & dedicated key input.

Communications

The AWS features comprehensive talkback routing with dedicated independent communication buttons for independent foldback sends. A full compliment of GPIO connection, SLATE, the famous LMC input, and RED light activation are all standard on the AWS.

Monitoring & Metering

The AWS offers a new level of sophistication when working with control room monitoring. The centre section affords total control over two independent 5.1 main loudspeaker outputs plus two stereo "mini" LS outputs, and a dedicated Headphone Out. Comprehensive Bass management is also included. A highly flexible external source selector section can sum, assign and route up to four 5.1 sources, and four stereo input sources to either the control room, studio loudspeaker and headphone foldback feeds. A six channel wide monitor insert point and a separate six channel external meter output allow full interfacing with additional third party monitoring systems and 5.1 surround encoder/decoder combos.
There is a dedicated Stereo VU meter for the MIX, REC, Monitor and Solo busses, a VU Phase meter, 5.1 monitor metering, 8 individual Track Bus meters and all Cue and FX send level indication. Each channel sports a dual 12-segment meter which allows DAW Stereo track monitoring. Other features in the AWS include AUTOCUE functionality, MONITOR VOLUME POT CALIBRATION, SOLO ISOLATE, the ability to control two DAW's simultaneously, and the addition of SOFT BOOT power cycling. Above all, latency free punch in record monitoring is standard, this is analogue!

TotalRecallTM

TotalRecallTM is SSL patented technology that aides the saving and recalling of analogue console control settings for a specific Project or Session. The system takes a snapshot of current console settings and saves it via the SSL Logictivity Browser. On the AWS a graphical representation of this information can then displayed on the Centre Section TFT display to enable the operator to manually reset the controls. The AWS includes the timesaving "TR Autoscan" feature which draws the operators attention to only those Channels that need adjustment.

Summing Bus Injects for the CUE and FX busses

To accommodate modern production methods the AWS consoles now feature an independent Summing Input which allows additional Tracks from the DAW access to the Cue and FX send busses, therefore allowing those DAW tracks access to hardware outboard units and the creation of dedicated Cue mixes form the DAW.

AWS 916/924 Channel

The AWS 916/924 continues the classic design of the AWS 900.


Input
The AWS 916/924 Channel Input section features a balanced Line Input with +/-20dB of gain and a world class SuperAnalogueTM Mic Amp featuring continuous mic gain control (+15 to +75dB), phase reverse and switchable 48V phantom power. An Instrument D.I allows for high impedance sources such as guitars. The Flip control overrides the Master Mic/Line input selection assigned globally via the console centre section.


EQ
Taken from the legendary XL 9000 K Series console and its current successor Duality, the AWS 924 features a highly flexible EQ section, switchable between a default E Series operation and the characteristic G Series curves and control interaction. The INS IN switch routes the channel via the balanced Insert Send and Return. PRE places the Insert before the EQ section. In conjunction with the dynamics CHIP and CHOP routing keys, the order of the EQ, INSERT and DYNAMICS blocks can be re-ordered.

  • HPF - 18dB/Octave high-pass filter with detente bypass position
  • G-EQ Curve switch - toggles between the default E-Series and G-Series tonal characteristics and control interaction
  • HF - High frequency shelving equalizer switchable to fixed Q parametric response via the Bell switch
  • HMF - High frequency parametric mid-band EQ section
  • LMF - Low frequency parametric mid-band EQ
  • LF - Low frequency shelving EQ Switchable to fixed Q parametric response via the Bell switch



Routing & Sends
Each channel has access to 2 main Stereo Busses (RECORD and MIX) in addition to 2 Stereo Cue busses and 4 mono FX sends. Every AWS Channel features a Direct Channel Output (CH OP) and can also feed 8 independent Track Busses. SSL's unique "EFX" system is present on all channels significantly enhancing creativity by allowing free assignment of send controls.


Digital Scribble Strips
When the AWS is in analogue focus mode the Digital Scribble Strips display name and parameter information for the selected analogue signal path. When the AWS is in DAW focus mode they then display DAW channel and processing parameters dependent on your chosen DAW and selected functions.


Fader
The AWS features touch sensitive 100mm motorised faders. In analogue mode they control the analogue signal path of either the Channel input or DAW return path. In DAW mode they default to control over channel level control but can be used for other controllable DAW parameters.

AWS 948 Dual Path Channel

The AWS 948 maintains the same 24 fader footprint as the AWS 924 (and classic AWS 900) and achieves its 48 input count via a unique Dual Path Channel Strip design where each channel has a single Mic Amp and two line level inputs, a new Stereo EQ and Stereo Insert. This new channel enables three different operating modes: STEREO MIX, IN LINE MIX and IN LINE TRACKING. These differing modes offer a wealth of workflow options that enhance today's versatile production environments;

IN-LINE TRACKING is similar to the AWS 924 with either the MIC or the LINE signal providing the CHOP and Track Bus source. Normally this primary signal is level controlled by the V-Pot. However through "fader flip" it is possible to use the large fader instead. In this setup the secondary signal (DAW output/Monitor Return or the even the CH OP) goes to the Large fader. AUTO-M takes control of the RETURN switch to provide automatic monitor source switching between the channel paths, following the DAW transport status. The monitor path is heard in Play, and the input path is heard in Record or Stop. S-CUE employs automatic cue send source switching between the channel paths, following the DAW transport status, to provide full zero latency drop-in and record monitoring, a sum of both paths is heard in Play and only the input is heard when in Record or Stop.

IN-LINE MIX provides identical operation to the AWS 924 channel strip with the exception that a second signal path is available as a Mix input in classic "In Line" console fashion. In this mode the Channel V-Pot acts as the second input gain control (along with the associated SOLO/CUT switches). Furthermore the V-Pots level and mute status can be automated. This allows all 48 channel signal paths level and cut automation in the analogue domain. Note that it is also possible to move the Insert into the secondary path (ideal for X-Rack processing etc).

Channel configuration and Setup is accomplished via the AWS 948 onboard TFT screen and soft keys, and it is even possible to move or divide the channels processing resources (EQ, Insert etc.) between each of the dual paths.

948 Channel Features

Input Section
The AWS 948 Channel Input section features two balanced Line Inputs with +/-20dB of gain and a world class SuperAnalogueTM Mic Amp featuring continuous mic gain control (+15 to +75dB), phase reverse and switchable 48V phantom power. The -20dB PAD is intended for use with very high output microphones. The routing functionality of the Insert varies according to the three different operating modes.

EQ Section
The Stereo EQ design featured on the AWS 948 is sonically identical to the SSL SuperAnalogueTM mono Channel EQ taken from the legendary XL 9000 K Series console and its current successor Duality. It is a highly flexible 4 band parametric EQ design. HF/LF and Mid Frequency bands are independently switchable between E and G series response curves and tonal characteristics. PRE places the Insert before the EQ section. In conjunction with the dynamics CHIP and CHOP routing keys, the order of the EQ, INSERT and DYNAMICS blocks can be re-ordered.

  • HPF - 18dB/Octave high-pass filter with detente bypass position
  • G-EQ Curve switch - toggles between the default E-Series and G-Series tonal characteristics and control interaction with independent switches for the HF/LF and Mid Frequency bands
  • LMF - Low frequency parametric mid-band EQ
  • HF - High frequency shelving equalizer switchable to fixed Q parametric response via the Bell switch
  • HMF - High frequency parametric mid-band EQ section
  • LF - Low frequency shelving EQ Switchable to fixed Q parametric response via the Bell switch

Routing & Sends
Each channel has access to 2 main Stereo Busses (RECORD and MIX) in addition to 2 Stereo Cue busses and 4 mono FX sends. In units produced from October 2016 every AWS 948 Channel features a Stereo Direct Channel Output (CH OP) and can also feed 8 independent Track Busses. SSL's unique "EFX" system is present on all channels significantly enhancing creativity by allowing free assignment of send controls.

Pan/Width
In IN LINE MIX and IN LINE TRACKING modes the Pan control is a standard L/R pan control, in STEREO MIX mode it is a stereo Width control. For stereo signals the pan pot functions as a width controller with normal stereo image in the centre. When the pan pot is turned to the right an out of phase left component is introduced to the right signal, and vice-versa, resulting in a widening of the signal's width beyond the speakers. When the pan pot is turned left in-phase components are introduced into the signal in a similar way, resulting in a narrowing of the width with fully left being mono. Furthermore, stereo signal balance is controlled using the channel V-Pot.

Digital Scribble Strips
When the AWS is in analogue mode the Digital Scribble Strips display name and parameter information for the selected analogue signal path. When the AWS is in DAW mode they display DAW channel and processing parameters.

SSL Console Installation

Musos Corner are also very well versed at installing SSL Consoles, we have an industry leading track record and have dedicated staff to design, plan, build and commission your next SSL console in your studio.
Here are some previous SSL installs completed by Musos Corner

Hunter TAFE Duality Installation

Musos Corner & SSL

Our relationship with SSL is unique and we are proud to call the good folk at SSL our friends. From the supply and install of the SSL Duality 48 at Hunter TAFE through to the many Matrixes, Sigmas and additional X-Rack and 500 series modules that we have sold, we have always maintained a great working relationship with this esteemed UK company. Our last visit to the UK even involved a full day visit to the SSL facility in Oxford. We love the SSL sound.

Ongoing support and training

Musos Corner is proud to stock, supply and support SSL products and has installed and supported studios in both the public and private sectors. We have advised, designed and facilitated studio installations for institutions including Newcastle University, Hunter TAFE, Australian Institute of Music as well as many professional private studios. We offer ongoing support and training and make sure our staff are skilled in all the latest SSL Technology.

We regularly visit SSL in Oxford UK to brush up on new products, training and service.

 

Contact us today to configure your SSL AWS Console

Series No
SKU SS-AWS
warehouse_eta No
Colour Black
Warranty Yes

Solid State Logic (SSL) at Musos Corner

Musos Corner is proud to be an authorised retailer of SSL recording studio hardware.

SSL was founded in England in 1969 and their legendary consoles have been used to mix more number one records than any other desks combined.

SSL are legendary for their high end audio equipment for the recording industry and film production, however, recently they have moved into offering their high quality products to a more consumer based market.

Musos Corner can source and supply SSL products including 500 series modules, channel strips, fully integrated consoles and audio interfaces.

Musos Corner highly recommends SSL products and if we don’t have your dream SSL product in stock or listed online please contact us at Musos Corner today.

Our relationship with SSL is unique and we are proud to call the good folk at SSL our friends.

From the supply and install of the SSL Duality 48 at Hunter TAFE through to the many Matrixes, Sigmas and additional X-Rack and 500 series modules that we have sold, we have always maintained a great working relationship with this esteemed UK company.

Our last visit to the UK even involved a full day visit to the SSL facility in Oxford.

We love the SSL sound.

SSL Console Installation

Musos Corner is has a world of experience with installing SSL Consoles, we have an industry leading track record and have dedicated staff to design, plan, build and commission your next SSL console in your studio.

Here are some previous SSL installs completed by Musos Corner

Hunter TAFE Duality Installation

University of Newcastle SSL Matrix Installation

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Workshops & Clinics

Sometimes hearing is believing.

From time to time we put on SSL Training, workshops and clinics for our staff, customers and friends.

There really is nothing quite like getting your hands on a console and being able to ask questions with SSL's very own product specialists.

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Ongoing support and training

Musos Corner is proud to stock, supply and support SSL products and has installed and supported studios in both the public and private sectors.

We have advised, designed and facilitated studio installations for institutions including Newcastle University, Hunter TAFE, Australian Institute of Music as well as many professional private studios. We offer ongoing support and training and make sure our staff are skilled in all the latest SSL Technology.

We regularly visit SSL in Oxford UK to brush up on new products, training and service.

Musos Corner can source and supply SSL products including 500 series modules, channel strips, fully integrated consoles and audio interfaces.

Musos Corner highly recommends SSL products and if we don’t have your dream SSL product in stock or listed online please contact us at Musos Corner today.

Important Notice

Please allow a few extra days for delivery as our couriers & Australia Post are experiencing higher than normal parcel volumes due to COVID 19

Ordering

Is this product in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible. We have multiple warehouses around the country so the "in stock" and "out of stock" is an indication of if the item is able to be shipped from one of them, our store, or one of our distributors. Most of the time there is no difference in turn around depending where it is shipped from but if there are any delays we will contact you immediately. We do also ask if you plan on picking up an item, please contact us so we make sure it is in our store ready for you.

I want a certain product but I don't see it on your site, Why don't you have it!!!?
We have a HUGE store here in Newcastle (which we would love to see you in) and not every product we stock is online & vice versa, but if you don't see what you are after, give us a call or email and we will chase it down for you!

Is everything on your website in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible.

Do all the guitars come set up & with strings?
They sure do! All the guitars are set up at the factory & often once in the country as well! Every guitar we sell is ready to play (after a quick tune of course) 

 

Price Match

Do you price match?
Yes we do! We will do our very best to match & beat any genuine Australian quote or advertised price!
Just email us a link to the cheaper product and we will match or beat it for you (Prices valid for 48 hours) The Musos Corner Price Match option only applies when comparing identical products in the same condition, where payment is made in full by cash, eftpos or credit card. It is subject to verification and does not apply to ebayamerican or overseas sites (come on guys), global sounds, grey importers, bulk buy discounts or site licence prices apply or to prices of other sellers that are available for less than one week. Price Match does not apply if retailers are out of stock or if Musos Corner is out of stock of the product in question. Shipping is also generally not included with the Price Match, that said we will always endeavour to pass on the very best price we possibly can.

 

Payments

Pricing Policy
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). All transactions are processed in AUD.

In this industry our suppliers can often change their prices quickly and without notice. Sometimes the website or the store will not accurately represent these price changes and sometimes there may be genuine pricing errors due to either technical or human error. In these instances we are not bound by the information offered in error and may not be able to honor the incorrect price, but we will explain the error to you and do everything we can to pass on the best possible deal.

Do you guys Lay-by? 
We certainly do in store, for an online lay-by each one is selected upon its own merrits with a 50% Deposit if approved. For in store Lay-bys: 20% Deposit, followed by weekly or fortnightly payments for 8 weeks. If cancelled, a 20% of RRP Fee will incurr.

 

 

Freight

How do I know if my item ships Free?
Many products we stock have free shipping to certain locations.
Please put in your address into the freight calculator and if there is no delivery charge your order may be eligible for free delivery. General exceptions include anything over 20kg or 105cm and areas as deemed remote by our delivery partners, including all of NT & WA.
Some Items on ZipMoney, ZipPay, or Studio19 Finance may not be eligable for free delivery. We will contact you if this is the case.
Some large/heavy items (over 20kg) , or items deemed not able to be delivered by our standard courier, Australia Post, may have an extra shipping charge.

Free Postage Details
Some items such as certain pedals and stomp boxes, accessories and effects may have free postage. This will go via the cheapest method. Courier/Express/Insurance/Registered Post would be extra. Please contact us for more information or check the "Free Freight" tab at the top of our website.

Express Post
Sometimes we can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 2:00pm daily so if you need an item ASAP, make sure it is ordered by 1pm (please call 1300 687 672) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for small items under 3KG only!

How can I track my order?
Check your email and you will have been sent a tracking number, input the number into either Fastway CouriersStartrack or Australia Post's Track & Trace engine. If you have any problems, please call us and we will call the couriers on your behalf.

Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Mainland Australia & Tasmania. For remote & Island locations please contact us.

How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
If you think there may be an error, or want to clarify the price, you are welcome to contact us and we will work out the best shipping price for you.
There may be some exceptions for heavy or large items (over 25kg), remote locations or some regional areas. We will contact you if this problem arises prior to shipping the goods.

Do you offer freight insurance?
We certainly do, and highly recommend it as Australia is a big country. Insurance / Shipping protection is available and is only 1.5% of the value of the goods.

Can I pick my goods up in store?    
Of course! Unlike some stores, we do not charge for you to pick up in store. We are open 7 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made. Valid ID will be required for picking up goods that have been paid for online or over the phone.

What if I am not home for the delivery?
IF you are not home, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery. 
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.

Can I ask for the courier to leave the goods at my door?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Musos Corner & The freight company will not be held accountable.
If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.

What if it appears my goods have been freight damaged?
Please check all items before signing for them! This is very important. Do not sign for an item that appears damaged, to sign for them means "Signed for in good working order" and subsequently is out of the couriers hands, and voids insurance. If this was not possible, there can be a 24 Hour window to try and claim insurance, please contact us & the courier immediately. This only applies to orders that have paid for Insurance & are sent via courier. 

Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.

Can I have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night Thursday or on weekends from our Newcastle store. Please contact us to set a pickup time.

Send to a PO BOX?
We cannot ship guitars to a PO BOX under any circumstances. Australia Post will not accept deliveries over 105cm LCM, we cannot change their policy.

Products

Do i need to set up my product?
All guitars come fully set up ready to play (after a quick tuning). Banjos will need to be set up after delivery as they cannot be shipped set up unless they are bought with a case. Some products like piano stands require some basic assembly as they are flat packed for shipping. Digitial pianos and clavinovas may require some simple assembly.

Are all products brand new?
Yes! Everything we sell, unless clearly specified, is considered brand new with full warranty. Some items, especially guitars will have been taken out of their boxes for inspection, demonstration or quality assurance. This in no way effects your warranty supplied to you by Musos Corner or Australian consumer law.

Are the items individually photographed?
All images are for illustration purposes unless otherwise specified. While we wish we could take photos of every exact item, this is not always possible and we use the pictures supplied by either the a) Australian Supplier or b) Manufacturer. 
If you require a specialty photo of your instrument prior to purchase, just contact us to see if this is available.

Does my item come with Australian warranty
All items we sell come with Australian Warranty, please read our returns policy fo rmore information. Some manufactuers provide aditional warranty over the 12 months once registering the product with them. This warranty is between you and the manufactuer, but we will be happy to help should any is needed.

Product Changes
All product descriptions and specifications listed online are subject to change without notice and all images are for illustration purpose only.